{"xsrfToken":"871ed93aebb4a2fb108c4eec066915b11e21a785_lout","branding":{"id":"9","key":"rcl","name":"Reclamaciones / Claims","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Bienvenido al Centro de Ayuda de Iryo","sharedPortalName":"Iryo Service Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido al Centro de Ayuda de Iryo","sharedPortalName":"Iryo Service Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#cb151b","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"rcl","projectId":10015,"serviceDeskId":9,"name":"Reclamaciones / Claims","description":"<p>Reclamaciones con parte médico: <a href=\"https://www.iryo-sov.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.iryo-sov.com/</a></p>\n<p>Para otras reclamaciones es necesario que rellene el siguiente formulario:</p>\n<p>*Si quiere realizar una consulta para el envío de una reclamación o quiere hacer seguimiento de una reclamación dada de alta en el formulario puede hacerlo en el teléfono de atención: 900 926 851</p>\n<p>Claims with Medical Report: <a href=\"https://www.iryo-sov.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.iryo-sov.com/</a></p>\n<p>For other kind of claims, you need to fill out the following form:</p>\n<p>*If you want to inquire about how to send a claim or follow up on an already submitted claim using the form, you can do so by calling: 900 926 851.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"206","name":"Compensación por retraso","descriptionHtml":"","callToAction":"Compensación por retraso","introHtml":"","icon":10488,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[17],"key":""},{"id":"207","name":"Delay compensation","descriptionHtml":"","callToAction":"Delay compensation","introHtml":"","icon":10488,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[17],"key":""},{"id":"209","name":"Electronic claim","descriptionHtml":"","callToAction":"Electronic claim","introHtml":"","icon":10521,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[17],"key":""},{"id":"89","name":"Reclamación electrónica","descriptionHtml":"","callToAction":"Reclamación electrónica","introHtml":"","icon":10521,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[17],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[89,209,206,207]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDCL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGRjZmFhOC02MTA1LTQ1ZTAtYmYzYy1mNTZjODdiZDI2NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5Nzg1OTgsIm5iZiI6MTc0Nzk3NzM5OH0.SKfyK_PNQEDlHzBUqCAts9UYeaeLdlevJoNFRaSjyWo","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"38dcfaa8-6105-45e0-bf3c-f56c87bd266b","tokenDurationInMins":20}},"reqCreate":{"id":207,"projectId":10015,"form":{"name":"Delay compensation","descriptionHtml":"","callToAction":"Delay compensation","intro":"","instructions":"","icon":10488,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Delay compensation request"]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10162","fieldConfigId":"10303","label":"SDCL: Language","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10443"],"values":[{"value":"10442","label":"Español","selected":false,"children":[]},{"value":"10443","label":"Inglés","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/207","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/207","calendarParams":{"firstDay":0,"date":"2025-05-23T07:16:38+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGRjZmFhOC02MTA1LTQ1ZTAtYmYzYy1mNTZjODdiZDI2NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDc5Nzg1OTgsIm5iZiI6MTc0Nzk3NzM5OH0.SKfyK_PNQEDlHzBUqCAts9UYeaeLdlevJoNFRaSjyWo","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"38dcfaa8-6105-45e0-bf3c-f56c87bd266b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":4,"updated":"2024-07-16T11:34:42.710944827Z","publish":{"jira":{"newIssueRequestTypeIds":[207],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[207],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Delay compensation","submit":{"lock":true,"pdf":true},"language":"en-US","templateFormUuid":"87d72635-bf87-44bd-8cef-ec0725ff7aee"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e0e9d552-1eb1-4f63-a5a3-11e70a84d6aa"},"content":[{"type":"text","text":"To be eligible for delay compensation, a minimum of "},{"type":"text","text":"48 hours of travel","marks":[{"type":"strong"}]},{"type":"text","text":" must have passed."}]},{"type":"paragraph","attrs":{"localId":"f2396a6b-220d-42ff-99fc-94b3f4b65844"},"content":[{"type":"text","text":"Please be aware that a "},{"type":"text","text":"delay exceeding 60 minutes","marks":[{"type":"strong"}]},{"type":"text","text":" is required to claim a ticket refund."}]},{"type":"paragraph","attrs":{"localId":"d354a804-6e6a-4688-8788-2a29e893d54a"},"content":[{"type":"text","text":"For trips experiencing delays of more than 60 minutes, 50% of the fare will be reimbursed, and for delays exceeding 90 minutes, 100% will be refunded."}]},{"type":"paragraph","content":[{"type":"text","text":"In case that the delay is caused by force majeure, no compensation is due."}],"attrs":{"localId":"84b2cb84-0af3-463b-847a-506edd9d3571"}},{"type":"paragraph","attrs":{"localId":"8c60234a-8423-41eb-a8b8-5f1d2341b4ce"},"content":[{"type":"text","text":"Refunds will be processed within 24 hours and returned to the original payment"}]},{"type":"paragraph","attrs":{"localId":"bd9ae29a-a780-452e-b444-dc6219d87852"},"content":[{"type":"text","text":"method used for ticket purchase."}]},{"type":"paragraph","attrs":{"localId":"54b5eb38-7584-4d76-b5c2-5c9073b16e16"},"content":[{"type":"text","text":"If you made your purchase through an "},{"type":"text","text":"intermediary","marks":[{"type":"strong"}]},{"type":"text","text":", a refund will be sent in the form of a voucher, which can be utilized for your next purchase. This voucher will remain valid for 6 months from the date of issuance."}]},{"type":"heading","attrs":{"level":1,"localId":"987b216b-24b2-4ac2-9615-b408b9779714"},"content":[{"type":"text","text":"Applicant data","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"4a53999c-a3ae-488d-b20c-ef47d2dc42ea"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"38461f9c-2ef0-43aa-9927-ba1fb003fc05"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"080c3cc1-7fae-4cc8-9158-eb0d6c05ab0f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"d5ac922b-bb89-40f2-8bb6-d5fe8fcc4b0f"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"701f86af-a4fe-458d-8c5b-b807dd628721"},"content":[{"type":"text","text":"Journey data","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"2a81e505-dcbb-4393-ae96-412c8c03e485"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"8f5a2d10-5294-4e1e-b540-fca535fdb732"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"53640069-1100-4528-bf53-119ca36c22db"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"9530a651-352d-4fc1-99c7-12c6d61c9489"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"803886ff-ea79-4f4b-b993-fabde7a0055c"},"content":[{"type":"text","text":"Requested ticket","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"51e41e73-9aaf-480c-a978-fedb8c4d408d"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"04671850-6bd5-4a96-8990-6f77faaea346"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"ceea6e40-f78c-405b-912a-53ad3485a9d8"},"content":[{"type":"text","text":"Form of compensation ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"(*)","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"c6c1fddb-330c-43cf-bb23-61001620ec2d"}},{"type":"paragraph","attrs":{"localId":"203df54d-ab19-4f3d-beb1-64556a6ef510"},"content":[{"type":"text","text":"(*) Those bookings made by third parties or Casa Iryo will be compensated using Iryo voucher","marks":[{"type":"subsup","attrs":{"type":"sup"}}]}]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"tl","label":"Arrival","description":"","validation":{"rq":true},"jiraField":"customfield_10149","questionKey":""},"4":{"type":"ts","label":"Document number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"da","label":"Date","description":"","validation":{"rq":true},"jiraField":"customfield_10146","questionKey":""},"10":{"type":"tl","label":"Ticket number","description":"","validation":{"rq":true,"rgx":{"p":"^[0-9]{13}$","m":"Invalid format"}},"jiraField":"customfield_10154","questionKey":""},"2":{"type":"cd","label":"Document type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"NIF","other":false},{"id":"2","label":"NIE","other":false},{"id":"3","label":"PASAPORTE","other":false}],"questionKey":""},"7":{"type":"ts","label":"Departure time (hh:mm)","description":"","validation":{"rq":true,"rgx":{"p":"^([01]?[0-9]|2[0-3]):[0-5][0-9]$","m":"Invalid format"}},"jiraField":"customfield_10147","questionKey":""},"3":{"type":"tl","label":"Surname","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"cs","label":"Reimbursement Type","description":"","validation":{"rq":true},"jiraField":"customfield_10156","defaultAnswer":{"choices":["10418"]},"questionKey":""},"9":{"type":"ts","label":"Booking reference","description":"","validation":{"rq":true,"rgx":{"p":"^[A-Z0-9]{6}$","m":"Invalid format"}},"jiraField":"customfield_10153","questionKey":""},"6":{"type":"tl","label":"Departure","description":"","validation":{"rq":true},"jiraField":"customfield_10148","questionKey":""},"1":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"87d72635-bf87-44bd-8cef-ec0725ff7aee"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":4,"updated":"2024-07-16T11:34:42.710944827Z","publish":{"jira":{"newIssueRequestTypeIds":[207],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[207],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":4,"name":"Delay compensation","submit":{"lock":true,"pdf":true},"language":"en-US","templateFormUuid":"87d72635-bf87-44bd-8cef-ec0725ff7aee"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"e0e9d552-1eb1-4f63-a5a3-11e70a84d6aa"},"content":[{"type":"text","text":"To be eligible for delay compensation, a minimum of "},{"type":"text","text":"48 hours of travel","marks":[{"type":"strong"}]},{"type":"text","text":" must have passed."}]},{"type":"paragraph","attrs":{"localId":"f2396a6b-220d-42ff-99fc-94b3f4b65844"},"content":[{"type":"text","text":"Please be aware that a "},{"type":"text","text":"delay exceeding 60 minutes","marks":[{"type":"strong"}]},{"type":"text","text":" is required to claim a ticket refund."}]},{"type":"paragraph","attrs":{"localId":"d354a804-6e6a-4688-8788-2a29e893d54a"},"content":[{"type":"text","text":"For trips experiencing delays of more than 60 minutes, 50% of the fare will be reimbursed, and for delays exceeding 90 minutes, 100% will be refunded."}]},{"type":"paragraph","content":[{"type":"text","text":"In case that the delay is caused by force majeure, no compensation is due."}],"attrs":{"localId":"84b2cb84-0af3-463b-847a-506edd9d3571"}},{"type":"paragraph","attrs":{"localId":"8c60234a-8423-41eb-a8b8-5f1d2341b4ce"},"content":[{"type":"text","text":"Refunds will be processed within 24 hours and returned to the original payment"}]},{"type":"paragraph","attrs":{"localId":"bd9ae29a-a780-452e-b444-dc6219d87852"},"content":[{"type":"text","text":"method used for ticket purchase."}]},{"type":"paragraph","attrs":{"localId":"54b5eb38-7584-4d76-b5c2-5c9073b16e16"},"content":[{"type":"text","text":"If you made your purchase through an "},{"type":"text","text":"intermediary","marks":[{"type":"strong"}]},{"type":"text","text":", a refund will be sent in the form of a voucher, which can be utilized for your next purchase. This voucher will remain valid for 6 months from the date of issuance."}]},{"type":"heading","attrs":{"level":1,"localId":"987b216b-24b2-4ac2-9615-b408b9779714"},"content":[{"type":"text","text":"Applicant data","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"4a53999c-a3ae-488d-b20c-ef47d2dc42ea"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"38461f9c-2ef0-43aa-9927-ba1fb003fc05"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"080c3cc1-7fae-4cc8-9158-eb0d6c05ab0f"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"d5ac922b-bb89-40f2-8bb6-d5fe8fcc4b0f"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"701f86af-a4fe-458d-8c5b-b807dd628721"},"content":[{"type":"text","text":"Journey data","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"2a81e505-dcbb-4393-ae96-412c8c03e485"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"8f5a2d10-5294-4e1e-b540-fca535fdb732"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"53640069-1100-4528-bf53-119ca36c22db"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"9530a651-352d-4fc1-99c7-12c6d61c9489"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"803886ff-ea79-4f4b-b993-fabde7a0055c"},"content":[{"type":"text","text":"Requested ticket","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"51e41e73-9aaf-480c-a978-fedb8c4d408d"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"04671850-6bd5-4a96-8990-6f77faaea346"}}]}]},{"type":"heading","attrs":{"level":2,"localId":"ceea6e40-f78c-405b-912a-53ad3485a9d8"},"content":[{"type":"text","text":"Form of compensation ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"(*)","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"c6c1fddb-330c-43cf-bb23-61001620ec2d"}},{"type":"paragraph","attrs":{"localId":"203df54d-ab19-4f3d-beb1-64556a6ef510"},"content":[{"type":"text","text":"(*) Those bookings made by third parties or Casa Iryo will be compensated using Iryo voucher","marks":[{"type":"subsup","attrs":{"type":"sup"}}]}]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"tl","label":"Arrival","description":"","validation":{"rq":true},"jiraField":"customfield_10149","questionKey":""},"4":{"type":"ts","label":"Document number","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"da","label":"Date","description":"","validation":{"rq":true},"jiraField":"customfield_10146","questionKey":""},"10":{"type":"tl","label":"Ticket number","description":"","validation":{"rq":true,"rgx":{"p":"^[0-9]{13}$","m":"Invalid format"}},"jiraField":"customfield_10154","questionKey":""},"2":{"type":"cd","label":"Document type","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"NIF","other":false},{"id":"2","label":"NIE","other":false},{"id":"3","label":"PASAPORTE","other":false}],"questionKey":""},"7":{"type":"ts","label":"Departure time (hh:mm)","description":"","validation":{"rq":true,"rgx":{"p":"^([01]?[0-9]|2[0-3]):[0-5][0-9]$","m":"Invalid format"}},"jiraField":"customfield_10147","questionKey":""},"3":{"type":"tl","label":"Surname","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"cs","label":"Reimbursement Type","description":"","validation":{"rq":true},"jiraField":"customfield_10156","defaultAnswer":{"choices":["10418"]},"questionKey":""},"9":{"type":"ts","label":"Booking reference","description":"","validation":{"rq":true,"rgx":{"p":"^[A-Z0-9]{6}$","m":"Invalid format"}},"jiraField":"customfield_10153","questionKey":""},"6":{"type":"tl","label":"Departure","description":"","validation":{"rq":true},"jiraField":"customfield_10148","questionKey":""},"1":{"type":"tl","label":"Name","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"87d72635-bf87-44bd-8cef-ec0725ff7aee"},"linkedJiraFields":["customfield_10148","customfield_10149","customfield_10153","customfield_10154","customfield_10156","customfield_10146","customfield_10147"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=iryo","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"871ed93aebb4a2fb108c4eec066915b11e21a785_lout","baseUrl":"https://iryo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://iryo.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"38dcfaa8-6105-45e0-bf3c-f56c87bd266b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"d90daa351fef49aebb2f7c438f16713f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}