{"xsrfToken":"34001b9ff65752d84b1466c1510909239091aef5_lout","branding":{"id":"9","key":"rcl","name":"Reclamaciones / Claims","portalBaseUrl":"/servicedesk/customer/portal/9"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Bienvenido al Centro de Ayuda de Iryo","sharedPortalName":"Iryo Service Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Bienvenido al Centro de Ayuda de Iryo","sharedPortalName":"Iryo Service Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#cb151b","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"9","key":"rcl","projectId":10015,"serviceDeskId":9,"name":"Reclamaciones / Claims","description":"<p>Puedes hacer una reclamación rellenando el siguiente formulario salvo que se trate de un accidente con parte médico que tendrás que describir los hechos en <a href=\"https://www.iryo-sov.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.iryo-sov.com/</a></p>\n<p>You can raise a claim using this form. For reporting of the lesions or injuries at <a href=\"https://www.iryo-sov.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.iryo-sov.com/</a></p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"206","name":"Compensación por retraso","descriptionHtml":"","callToAction":"Compensación por retraso","introHtml":"","icon":10488,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[17],"key":""},{"id":"207","name":"Delay compensation","descriptionHtml":"","callToAction":"Delay compensation","introHtml":"","icon":10488,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[17],"key":""},{"id":"209","name":"Electronic claim","descriptionHtml":"","callToAction":"Electronic claim","introHtml":"","icon":10521,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[17],"key":""},{"id":"89","name":"Reclamación electrónica","descriptionHtml":"","callToAction":"Reclamación electrónica","introHtml":"","icon":10521,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[17],"key":""}],"reqGroups":[{"id":17,"name":"General"}],"orderMapping":{"17":[89,209,206,207]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDCL","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGRjZmFhOC02MTA1LTQ1ZTAtYmYzYy1mNTZjODdiZDI2NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIzNTg0NjMsIm5iZiI6MTczMjM1NzI2M30.Cw4px6hdfgA-tW7uaj4o52LEu3ganaIX4U0ZbRugAfo","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"38dcfaa8-6105-45e0-bf3c-f56c87bd266b","tokenDurationInMins":20}},"reqCreate":{"id":206,"projectId":10015,"form":{"name":"Compensación por retraso","descriptionHtml":"","callToAction":"Compensación por retraso","intro":"","instructions":"","icon":10488,"iconUrl":"https://iryo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Solicitud compensación por retraso"]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10162","fieldConfigId":"10303","label":"SDCL: Language","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10442"],"values":[{"value":"10442","label":"Español","selected":false,"children":[]},{"value":"10443","label":"Inglés","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/206","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/206","calendarParams":{"firstDay":0,"date":"2024-11-23T11:21:03+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOGRjZmFhOC02MTA1LTQ1ZTAtYmYzYy1mNTZjODdiZDI2NmIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIzNTg0NjMsIm5iZiI6MTczMjM1NzI2M30.Cw4px6hdfgA-tW7uaj4o52LEu3ganaIX4U0ZbRugAfo","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"38dcfaa8-6105-45e0-bf3c-f56c87bd266b","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":3,"updated":"2024-07-16T11:32:48.725397721Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[206],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[206],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Indemnización por retraso","submit":{"lock":true,"pdf":true},"language":"es","templateFormUuid":"fbeb4c17-607e-4a8c-bebf-88de835859e9"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"690fac94-2107-4593-bbb0-315d0101cc83"},"content":[{"type":"text","text":"Para poder reclamar el retaso "},{"type":"text","text":"han tenido que transcurrir al menos 48 horas del viaje.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"1929aa61-d4ae-4edf-8421-e4d86507aa1e"},"content":[{"type":"text","text":"Recuerda que para que puedas reclamar el importe de tu billete, el retraso tiene que ser "},{"type":"text","text":"superior a 60 minutos.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"008640a4-25b6-43b1-98c1-823e52625ad9"},"content":[{"type":"text","text":"Para los viajes con retrasos de más de 60 minutos se abonará el 50% del importe y para"}]},{"type":"paragraph","attrs":{"localId":"6f8a12e0-0c86-45ab-93bc-91b529a4daeb"},"content":[{"type":"text","text":"los de más de 90 minutos el 100%."}]},{"type":"paragraph","content":[{"type":"text","text":"En caso de que el retraso sea producido por causa de fuerza mayor no corresponde indemnización."}],"attrs":{"localId":"0b197aea-bb1f-4f89-857d-18ff4fe18706"}},{"type":"paragraph","attrs":{"localId":"caebd014-a606-446f-9646-1095cf1c5f31"},"content":[{"type":"text","text":"Las devoluciones se harán en un plazo de 24 horas al mismo medio de pago con"}]},{"type":"paragraph","attrs":{"localId":"1d2b39af-6721-4bf4-9a62-b2d7c5852934"},"content":[{"type":"text","text":"el compraste el billete."}]},{"type":"paragraph","attrs":{"localId":"b2d11ccb-f3e0-46b8-aaa1-399e33d5992b"},"content":[{"type":"text","text":"En caso de que hayas comprado "},{"type":"text","text":"a través de un intermediario","marks":[{"type":"strong"}]},{"type":"text","text":", se te devolverá el importe a través de un cupón que podrás utilizar en tu próxima compra. Dicho cupón tendrá una validez de 6 meses desde su emisión."}]},{"type":"heading","attrs":{"level":1,"localId":"0ebb4d5f-624c-4a28-a40c-afbd5906a73c"},"content":[{"type":"text","text":"Datos solicitante","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"394b3e18-561f-4f9a-b473-693cd432957a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"7cebcd5d-2b7b-4200-a37b-afc508d01f7b"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"8328df3c-101b-45f4-b72f-912345c06f12"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"209659e2-eca1-4afb-86a2-21e425a0c5b1"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"6c0c725c-2644-4db0-a7a4-c6593adf03ac"},"content":[{"type":"text","text":"Datos del viaje","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"fef64efd-e7ae-4061-9d4b-4106fe9bfba9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f89e4715-8109-4377-80aa-6736fd01ef90"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"0584f29d-b3fe-4d68-bba0-7414a3dd80ec"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"d83ef52e-b9a8-46ba-8a1f-466c53394088"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"bc50d8a5-da01-4410-b223-642a42a9b9d2"},"content":[{"type":"text","text":"Billete solicitado","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"837d475a-6152-4c06-9a8f-f39e01b8a859"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"24ab4cd7-7abf-4e2b-b638-3790f6046265"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"cea98d2c-4f80-49ba-b302-5840c3bbbde9"},"content":[{"type":"text","text":"Forma de devolución ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"(*)","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"58e974ed-8443-4c89-a30c-720a1440e183"}},{"type":"paragraph","attrs":{"localId":"7c1388da-b34e-420d-bc11-835d8c5fead1"},"content":[{"type":"text","text":"(*) Para aquellas reservas realizadas a través de agencias terceras o en Casa Iryo se realizará la devolución con Vale de Compra","marks":[{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"tl","label":"Destino","description":"","validation":{"rq":true},"jiraField":"customfield_10149","questionKey":""},"4":{"type":"ts","label":"Número documento","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"da","label":"Fecha","description":"","validation":{"rq":true},"jiraField":"customfield_10146","questionKey":""},"10":{"type":"tl","label":"Billete","description":"","validation":{"rq":true,"mxc":13,"rgx":{"p":"^[0-9]{13}$","m":"Formato del número de billete incorrecto"}},"jiraField":"customfield_10154","questionKey":""},"2":{"type":"cd","label":"Tipo documento","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"NIF","other":false},{"id":"2","label":"NIE","other":false},{"id":"3","label":"PASAPORTE","other":false}],"questionKey":""},"7":{"type":"ts","label":"Hora de salida (hh:mm)","description":"","validation":{"rq":true,"rgx":{"p":"^([01]?[0-9]|2[0-3]):[0-5][0-9]$","m":"Formato incorrecto"}},"jiraField":"customfield_10147","questionKey":""},"3":{"type":"tl","label":"Apellidos","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"cs","label":"Tipo devolución","description":"","validation":{"rq":true},"jiraField":"customfield_10155","defaultAnswer":{"choices":["10416"]},"questionKey":""},"9":{"type":"ts","label":"Localizador","description":"","validation":{"rq":true,"rgx":{"p":"^[A-Z0-9]{6}$","m":"Formato de localizador incorrecto"}},"jiraField":"customfield_10153","questionKey":""},"6":{"type":"tl","label":"Origen","description":"","validation":{"rq":true},"jiraField":"customfield_10148","questionKey":""},"1":{"type":"tl","label":"Nombre","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"fbeb4c17-607e-4a8c-bebf-88de835859e9"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":3,"updated":"2024-07-16T11:32:48.725397721Z","publish":{"jira":{"newIssueIssueTypeIds":[],"newIssueRequestTypeIds":[206],"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[206],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":3,"name":"Indemnización por retraso","submit":{"lock":true,"pdf":true},"language":"es","templateFormUuid":"fbeb4c17-607e-4a8c-bebf-88de835859e9"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","attrs":{"localId":"690fac94-2107-4593-bbb0-315d0101cc83"},"content":[{"type":"text","text":"Para poder reclamar el retaso "},{"type":"text","text":"han tenido que transcurrir al menos 48 horas del viaje.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"1929aa61-d4ae-4edf-8421-e4d86507aa1e"},"content":[{"type":"text","text":"Recuerda que para que puedas reclamar el importe de tu billete, el retraso tiene que ser "},{"type":"text","text":"superior a 60 minutos.","marks":[{"type":"strong"}]}]},{"type":"paragraph","attrs":{"localId":"008640a4-25b6-43b1-98c1-823e52625ad9"},"content":[{"type":"text","text":"Para los viajes con retrasos de más de 60 minutos se abonará el 50% del importe y para"}]},{"type":"paragraph","attrs":{"localId":"6f8a12e0-0c86-45ab-93bc-91b529a4daeb"},"content":[{"type":"text","text":"los de más de 90 minutos el 100%."}]},{"type":"paragraph","content":[{"type":"text","text":"En caso de que el retraso sea producido por causa de fuerza mayor no corresponde indemnización."}],"attrs":{"localId":"0b197aea-bb1f-4f89-857d-18ff4fe18706"}},{"type":"paragraph","attrs":{"localId":"caebd014-a606-446f-9646-1095cf1c5f31"},"content":[{"type":"text","text":"Las devoluciones se harán en un plazo de 24 horas al mismo medio de pago con"}]},{"type":"paragraph","attrs":{"localId":"1d2b39af-6721-4bf4-9a62-b2d7c5852934"},"content":[{"type":"text","text":"el compraste el billete."}]},{"type":"paragraph","attrs":{"localId":"b2d11ccb-f3e0-46b8-aaa1-399e33d5992b"},"content":[{"type":"text","text":"En caso de que hayas comprado "},{"type":"text","text":"a través de un intermediario","marks":[{"type":"strong"}]},{"type":"text","text":", se te devolverá el importe a través de un cupón que podrás utilizar en tu próxima compra. Dicho cupón tendrá una validez de 6 meses desde su emisión."}]},{"type":"heading","attrs":{"level":1,"localId":"0ebb4d5f-624c-4a28-a40c-afbd5906a73c"},"content":[{"type":"text","text":"Datos solicitante","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":1},"layout":"default","localId":"394b3e18-561f-4f9a-b473-693cd432957a"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"7cebcd5d-2b7b-4200-a37b-afc508d01f7b"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":3},"layout":"default","localId":"8328df3c-101b-45f4-b72f-912345c06f12"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":4},"layout":"default","localId":"209659e2-eca1-4afb-86a2-21e425a0c5b1"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"6c0c725c-2644-4db0-a7a4-c6593adf03ac"},"content":[{"type":"text","text":"Datos del viaje","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"fef64efd-e7ae-4061-9d4b-4106fe9bfba9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"f89e4715-8109-4377-80aa-6736fd01ef90"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"0584f29d-b3fe-4d68-bba0-7414a3dd80ec"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"d83ef52e-b9a8-46ba-8a1f-466c53394088"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"bc50d8a5-da01-4410-b223-642a42a9b9d2"},"content":[{"type":"text","text":"Billete solicitado","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]}]},{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"837d475a-6152-4c06-9a8f-f39e01b8a859"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":10},"layout":"default","localId":"24ab4cd7-7abf-4e2b-b638-3790f6046265"}}]}]},{"type":"heading","attrs":{"level":1,"localId":"cea98d2c-4f80-49ba-b302-5840c3bbbde9"},"content":[{"type":"text","text":"Forma de devolución ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"(*)","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}},{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"58e974ed-8443-4c89-a30c-720a1440e183"}},{"type":"paragraph","attrs":{"localId":"7c1388da-b34e-420d-bc11-835d8c5fead1"},"content":[{"type":"text","text":"(*) Para aquellas reservas realizadas a través de agencias terceras o en Casa Iryo se realizará la devolución con Vale de Compra","marks":[{"type":"subsup","attrs":{"type":"sup"}}]}]},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"8":{"type":"tl","label":"Destino","description":"","validation":{"rq":true},"jiraField":"customfield_10149","questionKey":""},"4":{"type":"ts","label":"Número documento","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"5":{"type":"da","label":"Fecha","description":"","validation":{"rq":true},"jiraField":"customfield_10146","questionKey":""},"10":{"type":"tl","label":"Billete","description":"","validation":{"rq":true,"mxc":13,"rgx":{"p":"^[0-9]{13}$","m":"Formato del número de billete incorrecto"}},"jiraField":"customfield_10154","questionKey":""},"2":{"type":"cd","label":"Tipo documento","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"NIF","other":false},{"id":"2","label":"NIE","other":false},{"id":"3","label":"PASAPORTE","other":false}],"questionKey":""},"7":{"type":"ts","label":"Hora de salida (hh:mm)","description":"","validation":{"rq":true,"rgx":{"p":"^([01]?[0-9]|2[0-3]):[0-5][0-9]$","m":"Formato incorrecto"}},"jiraField":"customfield_10147","questionKey":""},"3":{"type":"tl","label":"Apellidos","description":"","validation":{"rq":true},"choices":[],"questionKey":""},"11":{"type":"cs","label":"Tipo devolución","description":"","validation":{"rq":true},"jiraField":"customfield_10155","defaultAnswer":{"choices":["10416"]},"questionKey":""},"9":{"type":"ts","label":"Localizador","description":"","validation":{"rq":true,"rgx":{"p":"^[A-Z0-9]{6}$","m":"Formato de localizador incorrecto"}},"jiraField":"customfield_10153","questionKey":""},"6":{"type":"tl","label":"Origen","description":"","validation":{"rq":true},"jiraField":"customfield_10148","questionKey":""},"1":{"type":"tl","label":"Nombre","description":"","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"fbeb4c17-607e-4a8c-bebf-88de835859e9"},"linkedJiraFields":["customfield_10148","customfield_10149","customfield_10153","customfield_10154","customfield_10155","customfield_10146","customfield_10147"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}